YOUR QUESTIONS ANSERWED
Chillizone Frequently Asked Questions
Shipping Fees
DELIVERY FEES FOR BEAN BAGS
FREE SHIPPING. For bean bag purchases only. Free shipping only applies to unfilled bean bags. If you need us to fill your bean bags, then shipping fees will apply. Just email admin@chillizone.com.au with your address details for a personalised quote.
Bulk Orders
For bulk orders please Call 1300 884 806.
Payment
ORDER BEAN BAGS ONLINE & PAY VIA:
Visa, Mastercard, Amex
PAYPAL
When paying by Visa, Mastercard or Amex our online shopping cart uses Paypal. You do not need to have a Paypal account in order to pay by credit card. Just enter your card details and they will be processed securely. If you have any questions please call Dean on 0413 294 317
(USE THIS OPTION FOR PAYMENTS VIA YOUR PAYPAL ACCOUNT OR FOR SECURE ONLINE CREDIT CARD PAYMENTS)
1. Paypal - Login & Continue
2. Don't have a PayPal account? Use your credit card or bank account (where available).
SHIPPING/DELIVERY CHARGES are added to your order when your address is confirmed in the checkout process.
Returns
CUSTOMER CARE
At Chillizone we provide our customers with great service even after you have purchased your bean bag online. We can offer discounted bean bags, cheap and direct to the public because we do not have shop front overheads. Thus, you the consumer can buy bean bags online, direct from us with confidence at discounted prices. Our Bean Bags are made from durable, quality fabrics that will stand the test of time. If your questions are not answered below please contact us and we will gladly give you the advice that you need.
BEAN WARRANTY AND RETURNS
Chillizone offers a 12 month warranty on all stitching and zips. In the unlikely event that you are unhappy with your bean bag we are happy for you to return the bean bag in it original condition at your cost and choose a replacement to the same value or have a refund for the original purchase price of the item.
Care Instructions
BEAN BAG CARE
Our Bean Bags are made from durable, quality fabrics that will stand the test of time. All of our Bean Bags comply with current Australian regulations having had the zip pulls removed. If you need to open your bean bag place a safety pin or paper clip through the zip hole and pull the zip open. Repeat this process to close the zip. Always keep your bean bag away from naked flame and high temperature.
If your bean bag is starting to feel a little flat add some more beans and it will be like new again. Polystyrene Beans are available from Chillizone for $15.00 per 100 litre capacity or most major department stores like Big W, Target & K-Mart Australia Wide.
WASHING YOUR BEAN BAG
If you need to wash your bean bag open the zip and either remove your Chillizone beanbag liner or pour the beans into the bath tub, large box or bag.
Follow the following washing instructions relating to the fabric of your bean bag;
Cotton Cord Bean Bag (100% cotton)
Velour Bean Bag (100% Polyester)
Faux Fur Bean Bag (100% Polyester)
Vinyl Bean Bag (100% Vinyl)
Indoor/Outdoor Bean Bag (Oxford Nylon)
Gently hand wash and hang to dry
Gently hand wash and hang to dry
Gently hand wash and hang to dry
Wipe clean with a damp cloth
Wipe clean with a damp cloth
Event Furniture Hire
IS THERE A MINIMUM ORDER?
Yes. Our minimum order is a total of $330.00 INC GST.
DO YOU REQUIRE A DEPOSIT?
No. We do not require a deposit but the invoice total must be paid in full prior to delivery.
CAN THE ITEMS GO OUTSIDE?
Our items are able to go outside but cannot be left in the rain or on wet surfaces.
HOW MUCH NOTICE IS REQUIRED WHEN CANCELLING MY ORDER?
We require 48 hours' notice when cancelling an order or a fee of 50% of the invoice total will be charged.
CAN I COLLECT MY ORDER?
Customer collection is available in Melbourne only and requires prior arrangement.
DO THE BEAN BAGS ARRIVE FILLED?
Yes, we deliver the bean bags already filled.
FREE SHIPPING
12 MONTH WARRANTY
