FAQ

BEAN BAG CARE

Our Bean Bags are made from durable, quality fabrics that will stand the test of time. All of our Bean Bags comply with current Australian regulations having had the zip pulls removed. If you need to open your bean bag place a safety pin or paper clip through the zip hole and pull the zip open. Repeat this process to close the zip. Always keep your bean bag away from naked flame and high temperature.

FILLING YOUR BEAN BAG

1.     Filling your bean bag is best with two people.

2.     Place your Chillizone Bean Bag Liner inside your bean bag before you fill it.

3.     Recommended filling amount for Adults is 150-175L, for children 175-200L.

4.     Make a funnel from paper. Place it at a small opening of the bean bag.

5.     Slowly pour the beans into the bean bag opening.

6.     Close the bean bag using a safety pin or paper clip.

Our bean bags take up to 200 litres of polystyrene beans.  You might think your bean bag can hold more, but wait until you’ve sat on it first.

The recommended filling amount for adults is 150-170L. For children, it’s 175-200L. If you put too many beans in your bag, you’ll be sitting uncomfortably high. So start on the lower side.

If your bean bag is starting to feel a little flat over time, add some more beans and it will be like new again. Polystyrene Beans are available from Chillizone for $15.00 per 100 litre capacity or most major department stores like Big W, Target & K-Mart Australia Wide.

WASHING YOUR BEAN BAG

If you need to wash your bean bag open the zip, remove your Chillizone bean bag liner (with beans inside). If you don’t have a liner, then pour the beans into the bath tub, large box or bag.

Follow the following washing instructions relating to the fabric of your bean bag;

• Cotton Cord Bean Bag (100% cotton)
  Gently hand wash and hang to dry
• Velour Bean Bag (100% Polyester)
  Gently hand wash and hang to dry
• Faux Fur Bean Bag (100% Polyester)
  Gently hand wash and hang to dry
• Vinyl Bean Bag (100% Vinyl)
  Wipe clean with a damp cloth
• Indoor/Outdoor Bean Bag (Oxford Nylon)
  Wipe clean with a damp cloth

After cleaning, re-insert liner, then add more beans as needed.

If you need a Chillizone Liner here, you can buy one here.

IS THERE A MINIMUM ORDER?

Yes. Our minimum order is $330.00 inc GST. Here’s an example: If you’re hiring only bean bags, you need to hire at least 10.  A delivery and pick-up fee is included in our minimum order.  This delivery and pick-up fee is dependent on your location and the dates and times of your event.  So it it may be more. We’ve covered the details of how hiring event furniture works over here.

DO YOU REQUIRE A DEPOSIT?

No. We don’t need a deposit but the invoice total must be paid in full prior to delivery.

CAN THE ITEMS GO OUTSIDE?

Absolutely. Our hire furniture can go outside, but please don’t leave them in the rain or on wet surfaces.

HOW MUCH NOTICE IS REQUIRED WHEN CANCELLING A BOOKING?

We need 48 hours notice.  If you cancel within 48 hours of the delivery time, we’ll only refund 50% of the invoice.

CAN I COLLECT MY ORDER?

No. To ensure longevity of our hire furniture, we deliver and pick-up ourselves. Besides, you’ve got better things to be doing.

DO THE BEAN BAGS ARRIVE FILLED?

Yes, we deliver the bean bags already filled.  A flat bean bag is not very comfortable.

WHY IS THERE AN OUTSIDE HOURS FEE?

When delivery or pick-up falls outside our standard hours, we need to pay our driver’s higher rates. If your hire furniture can be left safely overnight,  and we can schedule to pick it up the next working day, we’re happy to do that and avoid the fee. But that’s not always possible.